play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 3716766977
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number to receive an OTP for verification. Once you've verified the OTP, you'll be logged in without needing a password or email. This simplified login process allows for easy access to the app.
Q2: What should I do if I am not getting OTP?
To begin, check your internet connection to ensure a strong signal. Wait for the OTP to be sent after clicking "send OTP," and if you don't receive it within the given time, you can contact the app's support system through live chat.
Q3: What should I do if I am not able to log in with my old number?
To resolve the issue, try logging in with your active phone number. If the number has changed, send your updated KYC details to the customer support system via email to facilitate the account transfer. This will help resolve the issue and update your account accordingly.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, you'll need to uninstall the app from your device and then download the latest version. Once the new version is installed, you should be able to log in and start playing without any problems. After the update, you can continue enjoying the app as usual.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, the minimum withdrawal amount is Rs. 100, which is higher than in other similar apps. Withdrawals are only possible for the money earned from gaming, not for bonus amounts. This means users can only cash out the rewards they've earned from participating in games.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, you need to complete and submit all your Know Your Customer (KYC) details within this app. This requires saving your Aadhar card, UPI, and bank details for verification and account linking.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically process transactions within 30 minutes to 3 hours, but payment delays can occur. When this happens, users may be required to wait for up to 24 hours for the payment to be processed.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned from playing games with the bonus can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see the status of your withdrawal request. If it's not showing up, don't worry, the money should be added to your wallet account within 24 hours. If it still doesn't appear, you can contact their care centre for assistance.
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